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题目内容
（国家开放大学管理英语2）
Which of the following statements is TRUE according to the passage?
选择一项：
a.
You needn.t say sorry to those angry customers.
b.
When the customers complain, you needn.t listen carefully.
c.
You should relax yourself and try to understand the angry customers.
选择一项：
a.
You needn.t say sorry to those angry customers.
b.
When the customers complain, you needn.t listen carefully.
c.
You should relax yourself and try to understand the angry customers.
参考答案