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国家开放大学管理英语2
Is Peter satisfied with the solution?
选择一项：
a.
Almost.
b.
Yes.
c.
No.
Hotel customers and hotel staff think the same about breakfast. 选择一项： 对 错
It.s not necessary to know about the customers. needs and preferences. 选择一项： 对 错
Front-line staff have nothing to do with improving customer service. 选择一项： 对 错
Angry customers tend to aim their dissatisfaction and complaints at__________. 选择一项： a. those nearby b. staff members c. company managers
When a customer shouts rudely at you, you should__________. 选择一项： a. keep calm and listen carefully to the customer b. argue back and protect yourself c. keep quiet and leave the customer alone
“Use your ears more than your mouth” means __________. 选择一项： a. you should talk more than you listen b. you should listen more than you speak c. your ears are more useful than your mouth
When you deal with an angry customer, you should not __________. 选择一项： a. be patient b. be amused c. be concerned
Which of the following statements is TRUE according to the passage? 选择一项： a. You needn.t say sorry to those angry customers. b. When the customers complain, you needn.t listen carefully. c. You should relax yourself and try to understand the angry customers.
Why does Peter call a meeting? 选择一项： a. He has not seen his colleagues for a long time. b. He wants his colleagues to report their achievements. c. He wants to report his achievements.
Which line represents the achievements of this year? 选择一项： a. The dotted line. b. The yellow line. c. The red line.
How many aspects does Melinda brief in her plan? 选择一项： a. Three. b. One. c. Two.
One of Melinda.s brief on future steps is________. 选择一项： a. they should tell the neighbors about their achievements b. they should meet all the demands from the community residents c. they should learn more about those with special needs
Which of the following work can be included in community services? 选择一项： a. The environmental improvement of the community. b. The population growth in the community. c. The reduction of natural disasters like tornado and flood.
How many parts does the outline include? 选择一项： a. Three. b. Four. c. Two.
Hotel customers and hotel staff think the same about breakfast. 选择一项： 对 错
It.s not necessary to know about the customers. needs and preferences. 选择一项： 对 错
Front-line staff have nothing to do with improving customer service. 选择一项： 对 错
Angry customers tend to aim their dissatisfaction and complaints at__________. 选择一项： a. those nearby b. staff members c. company managers
When a customer shouts rudely at you, you should__________. 选择一项： a. keep calm and listen carefully to the customer b. argue back and protect yourself c. keep quiet and leave the customer alone
“Use your ears more than your mouth” means __________. 选择一项： a. you should talk more than you listen b. you should listen more than you speak c. your ears are more useful than your mouth
When you deal with an angry customer, you should not __________. 选择一项： a. be patient b. be amused c. be concerned
Which of the following statements is TRUE according to the passage? 选择一项： a. You needn.t say sorry to those angry customers. b. When the customers complain, you needn.t listen carefully. c. You should relax yourself and try to understand the angry customers.
Why does Peter call a meeting? 选择一项： a. He has not seen his colleagues for a long time. b. He wants his colleagues to report their achievements. c. He wants to report his achievements.
Which line represents the achievements of this year? 选择一项： a. The dotted line. b. The yellow line. c. The red line.
How many aspects does Melinda brief in her plan? 选择一项： a. Three. b. One. c. Two.
One of Melinda.s brief on future steps is________. 选择一项： a. they should tell the neighbors about their achievements b. they should meet all the demands from the community residents c. they should learn more about those with special needs
Which of the following work can be included in community services? 选择一项： a. The environmental improvement of the community. b. The population growth in the community. c. The reduction of natural disasters like tornado and flood.
How many parts does the outline include? 选择一项： a. Three. b. Four. c. Two.