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国家开放大学婚姻家庭法学
Which of the following is NOT a method to organize an analytical report?
A.Categories.
B. Hypotheses.
C.Alternatives.

Which of the following is a supplementary part of a formal report?
A.executive abstract
B.bibliography
C.table of contents

Which of the following is a receiver-oriented statement?
A.I grant your request for vacation from the week of August 14th.
B.We make every effort to serve our clients efficiently and at their convenience.
C.As our guest, you will receive the attention that you deserve.

Which of the following is a characteristic of an effective work team?
A.Team members are committed to the team and its goals.
B.Team members are all well acquainted with each other prior to working together.
C.The team gets complete support from all levels of management.

When the receiver of the report is within the organization, the writer uses _____.
A.letter report format
B.memo report format
C.manuscript format

When the receiver of the report is outside the organization, the writer uses _____.
A.letter report format
B.memo report format
C.manuscript format

When handling diversity, you’d better ______ in writing.
A.use judgment words
B.use slogans
C.replace judgments with facts

When greeting, a(an) ________ may fold palms together below his or her chin and nod or bow slightly.
A.French
B.Japanese
C.Indian

When communicating with other people, remember that everyone wants to feel ________.
A.admired and cared for
B.important, competent, and admired
C.valued, respected, and understood

What type of message should you send in each of the following situations? You want to write your company.s president and request a copy of the company.s annual report.
A.informal, oral, internal
B.formal, written, internal
C.informal, written, internal

What type of message should you send in each of the following situations? You want to ask a coworker to play tennis on Saturday morning.
A.informal, oral, internal
B.formal, written, internal
C.informal, written, internal

What type of message should you send in each of the following situations? As the supervisor, you are going to write to the workers in your department to explain changes in the company.s overtime policy.
A.informal, oral, internal
B.formal, written, internal
C.informal, written, internal

What is NOT included in the stage of planning a message?
A.To identify the objective.
B.To determine the main idea.
C.To evaluate the message.

What is NOT included in the purpose of communication?
A.To establish goodwill.
B.To build self-esteem.
C.To practice using language accurately.

What is an internal barrier to communication?
A.barrier that exists outside of the receiver and outside of the sender.
B.barrier that exists within the receiver or within of the sender.
C.a factor that interrupts the communicaiton process