注意：此页面搜索的是所有试题
题目内容
（国家开放大学管理英语 2）
Feedback from your customers is very important. The more information you
have from them, the more competitive you will be in your field. The following
techniques will help you know what the customers think of your business.
...... You may deliver the best service in the world. But if it is not what people
want, you’re wasting your time. Implement one, two, three or all of the above
techniques, and your service and product will improve overnight. 1. Hotel customers and hotel staff think the same about breakfast. 2. A good or bad experience of a customer in a wheelchair in your shop
shows whether your service is good or not. 3. It’s not necessary to know about the customers needs and preferences. 4.Questionnaires are useful in getting feedback from customers. 5. Front-line staff have nothing to do with improving customer service.
have from them, the more competitive you will be in your field. The following
techniques will help you know what the customers think of your business.
...... You may deliver the best service in the world. But if it is not what people
want, you’re wasting your time. Implement one, two, three or all of the above
techniques, and your service and product will improve overnight. 1. Hotel customers and hotel staff think the same about breakfast. 2. A good or bad experience of a customer in a wheelchair in your shop
shows whether your service is good or not. 3. It’s not necessary to know about the customers needs and preferences. 4.Questionnaires are useful in getting feedback from customers. 5. Front-line staff have nothing to do with improving customer service.
参考答案