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国家开放大学婚姻家庭法学
In intimate or important personal situations, your ability to say exactly what you feel is essential ______ your success.
A.to
B.on
C.for

In a letter, “Sincerely yours” is ________.
A.the complementary close
B.the salutation
C.the letter address

If verbal and non-verbal symbols in the sender’s message conflict, receivers generally ________.
A.believe the non-verbal symbols over the verbal symbols
B.believe the verbal symbols over the non-verbal symbols
C.don’t know which to believe

How can you keep messages simple and short?
A.Pronounce words carefully.
B.Use short, simple sentences.
C. Both A and B

Diverse group are better at ______.
A.problem solving
B.decision making
C. Both A and B

Cross-culture communication is _____ by which two individuals who do not belong to the same culture communicate with each other, either orally or in writing.
A.a process
B.a beginning
C.a terminal

Communication skills include the ability to use language accurately—______.
A.use proper grammar
B.choose words precisely
C.Both A and B

According to the course book, which of the following statements is NOT true in letters that contain neutral or positive messages?
A.The ending should be friendly, courteous and personable.
B.The main idea can be presented at the end.
C.Supporting information should be presented as much as possible.

A of an effective team is not afraid to question ineffective techniques or strategies. He or she is always trying to improve the team.
A.thinker
B."supporter
C."
D.challenger

A memo telling employees that the new supervisor is Beth Kirk is to
A.advise
B." inform
C."
D.record

A documents can create a (an) ______ barrier if it is smudged, contains errors in content, spelling, or grammar.
A.external
B.internal
C.formal

A conversation between supervisors of differing departments is a ________ communication.
A.downward
B.upward
C.lateral

______ communication that helps to develop a better relationship between you and your receiver builds goodwill.
A.Any
B.Some
C.No

下列陈述正确的是:
A.Omit TO, FROM, DATE and SUBJECT in the simplified memo format.
B.Once you run your word processor’s spell checker, your writing will be free of spelling errors.
C.Using abbreviations helps keep messages short and, therefore, makes them more understandable for someone Who does not speak or read English fluently.

下列陈述正确的是:
A.The most common errors found when proofreading are word / letter omissions or additions, transposed letters and misspelling.
B.Using only short, simple sentences is best for business messages.
C.A friendship letter must have supporting information.