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《管理英语(4)》期末机考真题及答案(第105套)
（红色选项为正确答案）the job, employers don.t want to hire people who are difficult to get along with.
【A】：Despite of
【B】：Because of
【C】：Regardless of
with English, Chinese is generally believed to be more difficult to learn.
【A】：Compared
【B】：Compare
【C】：Comparing
The total budget has been （红色选项为正确答案） for this project.
【A】：allocate
【B】：allocates
【C】：allocated
The world largest search engine company provides a free search service （红色选项为正确答案） users can get relevant results in an instant.
【A】：with that
【B】：in which
【C】：with which
They have come to the conclusion （红色选项为正确答案） this winter will be even colder than before.
【A】：that
【B】：for
【C】：which
The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication.
Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send reinforcements, we.re going to advance.” back to his Command Center, through a long chain of subordinates. When the message finally reached the Command Center, it had “mutated” to become -- “Send three and four-pence, we.re going to a dance.” The reinforcements never arrived.
You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with.
In a business, there are three main types of communication failure. Each has its own indicative signs.
•The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing.
•The second type is executive failure, where communication to trigger specific events/actions is either late, lacking or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all.
•The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.
【单选题】What does the phrase "confirming reception of the sent messages" mean in Paragraph 1? （红色选项为正确答案）
【A】：To make sure that the messages are sent to the right receivers
【B】：To make sure that the messages are fully understood.
【C】：To make sure that the messages are correctly understood by the right receivers.
【单选题】In the famous British Army Commander story, which step probably was right in the communication chain? （红色选项为正确答案）
【A】：Conceiving.
【B】：Sending.
【C】：Receiving.
【单选题】What is Chinese whispers? （红色选项为正确答案）
【A】：Who whispers in Chinese.
【B】：A game to pass messages around in a whisper.
【C】：Chinese people who don.t normally talk very loudly.
【单选题】When does "allocative success" happen? （红色选项为正确答案）
【A】：The right information goes to the right place.
【B】：A company gathers information from understaffing departments.
【C】：The correct information will be sent by the right department.
【单选题】According to the last paragraph, what result will be caused by human failure? （红色选项为正确答案）
【A】：Increasing creativity across departments.
【B】：Inadequate communication between departments.
【C】：Increasing customer complaints.
1、Jack Welch Leading Organizational Change at GE
When Jack Welch, the Chairman and CEO at General Electric (GE) retired in 2001, he could look back at a very successful career. He became CEO in 1981 at the age of 45. At that time, GE had a very complex organizational structure with considerably bureaucratic rules. One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areas. If this was not the case, managers had the options of fixing the problem, selling their particular business, or closing it. In an effort to streamline the organization, Welch removed the sector level and eliminated thousands of salaried and hourly employee positions.
The restructuring was followed by changing the organizational culture and the managerial styles of GE.s managers. One such program was the Work-Out（群策群力）.Groups of managers were assembled to share their views openly in three-day sessions. At the beginning of the meetings, the superior presented the challenges for his or her organizational unit. Then the superior had to leave, requesting the groups to find solutions to the problems. Facilitators (会议主持人) helped these discussions. On the last day, the superior was presented with proposed solutions. He or she then had three choices: to accept the proposal, not to accept it, or to collect more information. This process put great pressure on the superior to make decisions.
Another program to improve effectiveness and efficiency was Best Practices. The aim was to learn from other companies how they obtained customer satisfaction, how they related to their suppliers, and in what ways they developed new products. This helped the GE people to focus on the processes in their operations that would improve the company.s performance.
Jack Welch was personally involved in developing managers at GE.s training center in Crotonville. Leaders, Welch suggested, are not only those who achieve results but also those who share the values of the company. 【判断题】Jack Welch retired at the age of 65.（红色选项为正确答案）
【A】：T
【B】：F
【判断题】Jack Welch insisted that each of the businesses should be at least number 3 in their respective area. （红色选项为正确答案）
【A】：T
【B】：F
【判断题】If the business could not meet Welch.s change requirements, its manager had 3choices. （红色选项为正确答案）
【A】：T
【B】：F
【判断题】The restructuring went before changing the organizational culture and the managerial styles of GE.s managers. （红色选项为正确答案）
【A】：T
【B】：F
【判断题】The Work Out lasted a week. （红色选项为正确答案）
【A】：T
【B】：F
【判断题】Jack Welch insisted that each of the businesses should be at least number 3 in their respective area. （红色选项为正确答案）
【A】：T
【B】：F
【判断题】If the business could not meet Welch.s change requirements, its manager had 3choices. （红色选项为正确答案）
【A】：T
【B】：F
【判断题】The restructuring went before changing the organizational culture and the managerial styles of GE.s managers. （红色选项为正确答案）
【A】：T
【B】：F
【判断题】The Work Out lasted a week. （红色选项为正确答案）
【A】：T
【B】：F
1、Write a composition of at least 100 words on My Dream Job. Your writing should include the followings:
(1)Position: customer service representative;
(2)Ability: communication and customer service skills;
(3)Reason: an expert in the product line and strong relationships with customers.
【A】：Despite of
【B】：Because of
【C】：Regardless of
with English, Chinese is generally believed to be more difficult to learn.
【A】：Compared
【B】：Compare
【C】：Comparing
The total budget has been （红色选项为正确答案） for this project.
【A】：allocate
【B】：allocates
【C】：allocated
The world largest search engine company provides a free search service （红色选项为正确答案） users can get relevant results in an instant.
【A】：with that
【B】：in which
【C】：with which
They have come to the conclusion （红色选项为正确答案） this winter will be even colder than before.
【A】：that
【B】：for
【C】：which
The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication.
Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send reinforcements, we.re going to advance.” back to his Command Center, through a long chain of subordinates. When the message finally reached the Command Center, it had “mutated” to become -- “Send three and four-pence, we.re going to a dance.” The reinforcements never arrived.
You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with.
In a business, there are three main types of communication failure. Each has its own indicative signs.
•The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing.
•The second type is executive failure, where communication to trigger specific events/actions is either late, lacking or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all.
•The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.
【单选题】What does the phrase "confirming reception of the sent messages" mean in Paragraph 1? （红色选项为正确答案）
【A】：To make sure that the messages are sent to the right receivers
【B】：To make sure that the messages are fully understood.
【C】：To make sure that the messages are correctly understood by the right receivers.
【单选题】In the famous British Army Commander story, which step probably was right in the communication chain? （红色选项为正确答案）
【A】：Conceiving.
【B】：Sending.
【C】：Receiving.
【单选题】What is Chinese whispers? （红色选项为正确答案）
【A】：Who whispers in Chinese.
【B】：A game to pass messages around in a whisper.
【C】：Chinese people who don.t normally talk very loudly.
【单选题】When does "allocative success" happen? （红色选项为正确答案）
【A】：The right information goes to the right place.
【B】：A company gathers information from understaffing departments.
【C】：The correct information will be sent by the right department.
【单选题】According to the last paragraph, what result will be caused by human failure? （红色选项为正确答案）
【A】：Increasing creativity across departments.
【B】：Inadequate communication between departments.
【C】：Increasing customer complaints.
1、Jack Welch Leading Organizational Change at GE
When Jack Welch, the Chairman and CEO at General Electric (GE) retired in 2001, he could look back at a very successful career. He became CEO in 1981 at the age of 45. At that time, GE had a very complex organizational structure with considerably bureaucratic rules. One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areas. If this was not the case, managers had the options of fixing the problem, selling their particular business, or closing it. In an effort to streamline the organization, Welch removed the sector level and eliminated thousands of salaried and hourly employee positions.
The restructuring was followed by changing the organizational culture and the managerial styles of GE.s managers. One such program was the Work-Out（群策群力）.Groups of managers were assembled to share their views openly in three-day sessions. At the beginning of the meetings, the superior presented the challenges for his or her organizational unit. Then the superior had to leave, requesting the groups to find solutions to the problems. Facilitators (会议主持人) helped these discussions. On the last day, the superior was presented with proposed solutions. He or she then had three choices: to accept the proposal, not to accept it, or to collect more information. This process put great pressure on the superior to make decisions.
Another program to improve effectiveness and efficiency was Best Practices. The aim was to learn from other companies how they obtained customer satisfaction, how they related to their suppliers, and in what ways they developed new products. This helped the GE people to focus on the processes in their operations that would improve the company.s performance.
Jack Welch was personally involved in developing managers at GE.s training center in Crotonville. Leaders, Welch suggested, are not only those who achieve results but also those who share the values of the company. 【判断题】Jack Welch retired at the age of 65.（红色选项为正确答案）
【A】：T
【B】：F
【判断题】Jack Welch insisted that each of the businesses should be at least number 3 in their respective area. （红色选项为正确答案）
【A】：T
【B】：F
【判断题】If the business could not meet Welch.s change requirements, its manager had 3choices. （红色选项为正确答案）
【A】：T
【B】：F
【判断题】The restructuring went before changing the organizational culture and the managerial styles of GE.s managers. （红色选项为正确答案）
【A】：T
【B】：F
【判断题】The Work Out lasted a week. （红色选项为正确答案）
【A】：T
【B】：F
【判断题】Jack Welch insisted that each of the businesses should be at least number 3 in their respective area. （红色选项为正确答案）
【A】：T
【B】：F
【判断题】If the business could not meet Welch.s change requirements, its manager had 3choices. （红色选项为正确答案）
【A】：T
【B】：F
【判断题】The restructuring went before changing the organizational culture and the managerial styles of GE.s managers. （红色选项为正确答案）
【A】：T
【B】：F
【判断题】The Work Out lasted a week. （红色选项为正确答案）
【A】：T
【B】：F
1、Write a composition of at least 100 words on My Dream Job. Your writing should include the followings:
(1)Position: customer service representative;
(2)Ability: communication and customer service skills;
(3)Reason: an expert in the product line and strong relationships with customers.