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国家开放大学- 管理英语4
Performance Management and Performance Appraisal
Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively. Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise.s goals and gain personal and job satisfaction. It is a vital part of any quality human resource system.
Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by:
●identifying the critical positions
●determining the most important competencies for those positions
●providing the education, training and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is ‘performance appraisal.. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee.s work performance, and agreement to future training plans, job goals and job aspirations.
To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review.
操作提示：正确选T，错误选F。
1. Performance management is a very important part of any quality human resource system.回答
T
2. The aim of performance management is to punish the unqualified employees.回答
F
3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example.回答
T
4. Every enterprise can expect high performance from each employee.回答
F
5. “Performance management” is also called “performance appraisal”.回答
F
选择下列词汇的同义词。 singly 答案 1 on regular basis frequently 答案 2 chief blast 答案 3 instruct direct 答案 4 solely passionate 答案 5 pop obstruction 答案 6 summarize sum up 答案 7 enthusiastic principal 答案 8
Sometimes it is success-hindering that you do not share when you work in a team. 选择一项： 对 错
According to the summary addressed by the team leader, the conclusion “everybody.s business is nobody.s business” could be drawn. 选择一项： 对 错
In the third round, the employees were required to share the name information on each balloon they got. 选择一项： 对 错
In the second round, the employees only focused on finding out their own balloons, so only few of them found balloons with their names. 选择一项： 对 错
All the employees attending the team building event had two chances to blow up a balloon. If the balloon blasted twice, they failed. 选择一项： 对 错
There were many filled balloons in the cafeteria. 选择一项： 对 错
The place of this team building event was not a normal cafeteria. 选择一项： 对 错
Most of the 35 employees were good solution sharers and knew well about teamwork. 选择一项： 对 错
The 35 employees who had come together for a team building event were young, smart and passionate. 选择一项： 对 错
1. Team Leader: A team leader is the heart of the team. He / She guides the way for the rest of the group. 回答 队长/组长 2. Team Maven: All strong teams need individuals who are highly focused on knowledge — both acquiring and sharing it. 回答 行家里手/内行 3. Team Realist: While enthusiasm and soaring imaginations are indeed important qualities for teams to possess, it.s also imperative for groups to be grounded in reality. 回答 务实者 4. Team Communicator: When situations get a little stressful or tense, communicators serve as bridges between the various members. 回答 协调者 5. Team Supporter: If a team encounters a tough obstacle, it.s the job of the most passionate person to see the bright side of it — and then figure out how to use it. 回答 鼓舞者
Which of the following cases belongs to human failure? 选择一项： A. Decreasing creativity across departments. B. Adequate communication between departments. C. Increasing customer complaints.
Allocative failure does NOT happen when ____________. 选择一项： A. the correct information is not received by the right person B. a company gathers false information C. the right information goes to the right place
Chinese Whispers is ____________. 选择一项： A. a person who whispers in Chinese B. a game to pass message around in a whisper C. the fact that Chinese people who don.t normally talk very loudly
选择下列词汇的同义词。 singly 答案 1 on regular basis frequently 答案 2 chief blast 答案 3 instruct direct 答案 4 solely passionate 答案 5 pop obstruction 答案 6 summarize sum up 答案 7 enthusiastic principal 答案 8
Sometimes it is success-hindering that you do not share when you work in a team. 选择一项： 对 错
According to the summary addressed by the team leader, the conclusion “everybody.s business is nobody.s business” could be drawn. 选择一项： 对 错
In the third round, the employees were required to share the name information on each balloon they got. 选择一项： 对 错
In the second round, the employees only focused on finding out their own balloons, so only few of them found balloons with their names. 选择一项： 对 错
All the employees attending the team building event had two chances to blow up a balloon. If the balloon blasted twice, they failed. 选择一项： 对 错
There were many filled balloons in the cafeteria. 选择一项： 对 错
The place of this team building event was not a normal cafeteria. 选择一项： 对 错
Most of the 35 employees were good solution sharers and knew well about teamwork. 选择一项： 对 错
The 35 employees who had come together for a team building event were young, smart and passionate. 选择一项： 对 错
1. Team Leader: A team leader is the heart of the team. He / She guides the way for the rest of the group. 回答 队长/组长 2. Team Maven: All strong teams need individuals who are highly focused on knowledge — both acquiring and sharing it. 回答 行家里手/内行 3. Team Realist: While enthusiasm and soaring imaginations are indeed important qualities for teams to possess, it.s also imperative for groups to be grounded in reality. 回答 务实者 4. Team Communicator: When situations get a little stressful or tense, communicators serve as bridges between the various members. 回答 协调者 5. Team Supporter: If a team encounters a tough obstacle, it.s the job of the most passionate person to see the bright side of it — and then figure out how to use it. 回答 鼓舞者
Which of the following cases belongs to human failure? 选择一项： A. Decreasing creativity across departments. B. Adequate communication between departments. C. Increasing customer complaints.
Allocative failure does NOT happen when ____________. 选择一项： A. the correct information is not received by the right person B. a company gathers false information C. the right information goes to the right place
Chinese Whispers is ____________. 选择一项： A. a person who whispers in Chinese B. a game to pass message around in a whisper C. the fact that Chinese people who don.t normally talk very loudly