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国家开放大学-商务英语
Can you fill me ____________ ? I need some detailed information.
选择一项：
A.
in
B.
up
C.
out
____________ behalf of Vancouver C&S Int.l Trade Corp., I am pleased to invite you and your colleagues to visit us. 选择一项： A. For B. On C. In
You can download and print off the ____________ online. 选择一项： A. from B. form C. formal
How to Schedule Your Visa Appointment Payment can be made with a UnionPay debit card or in cash. You can 回答 directly through the website, the Call Center, or at a Citic bank ATM. If paying at a Citic bank branch, you can pay with a UnionPay 回答 or with cash. If you prefer to pay in cash, the appointment website will produce a bank deposit slip 回答 on the type of appointment for which you have registered; the deposit slip will indicate how much you must pay. You must print this bank 回答 , log off the appointment site, proceed to a local Citic bank branch, present the bank deposit slip, pay the requested amount, obtain an original bank receipt for the transaction, log back into the 回答 , and enter the bank receipt confirmation number into the requested field.
— What does the customer.s complaint say? — _________________. 选择一项： A. He says he will write us a thank-you letter B. He says he hasn.t gotten back the monitor for repairs C. He wants to know whether we could give him a discount
— How do you calculate the fee if we ask you to move the office furniture? — _________________. 选择一项： A. We can give you a 10% discount B. Sorry, we are not available these days C. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move
The American idea of customer service is _________ each customer the center of attention. 选择一项： A. made B. to make C. make
Customers won.t find store clerks sitting around _________ . 选择一项： A. watching TV or playing cards B. to watch TV or play cards C. watching TV or to play cards
Customers often remain _________ to a business that has excellent service even if their prices are high. 选择一项： A. loyal B. loyally C. loyalty
Customer service is the service or care that a consumer receives before, during and after a purchase. It.s one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being 回答 . Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience. Top notch service will create 回答 and a returning customer, which is what we all must strive for. Excellent customer service is 回答 to businesses today. It.s a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a 回答 . Greet them in a friendly manner, whether that be via telephone, email or in person. Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not 回答 ; it.s a requirement for businesses to survive. 选自：http://marketing.about.com/od/plantutorialsandsamples/a/What-Is-Customer-Service.htm
—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs. —____________. I.ll call you tomorrow. 选择一项： A. Sorry, it.s not clear B. That sounds all right C. Sorry, we didn.t discuss about that
—Hello, this is Lucas Bowen. I.d like to order some machines. —___________. When do you need them? 选择一项： A. Sorry, I am busy B. No problem C. No, you can do it online
In business，whatever you do, do not ____ illegal benefit. 选择一项： A. chase B. choose C. challenge
When the rest of the room ______ emotional, stay cool and use logic to negotiate and close. 选择一项： A. get B. gets C. got
They wanted to ______ a discussion on economics. 选择一项： A. initiative B. initiate C. initial
____________ behalf of Vancouver C&S Int.l Trade Corp., I am pleased to invite you and your colleagues to visit us. 选择一项： A. For B. On C. In
You can download and print off the ____________ online. 选择一项： A. from B. form C. formal
How to Schedule Your Visa Appointment Payment can be made with a UnionPay debit card or in cash. You can 回答 directly through the website, the Call Center, or at a Citic bank ATM. If paying at a Citic bank branch, you can pay with a UnionPay 回答 or with cash. If you prefer to pay in cash, the appointment website will produce a bank deposit slip 回答 on the type of appointment for which you have registered; the deposit slip will indicate how much you must pay. You must print this bank 回答 , log off the appointment site, proceed to a local Citic bank branch, present the bank deposit slip, pay the requested amount, obtain an original bank receipt for the transaction, log back into the 回答 , and enter the bank receipt confirmation number into the requested field.
— What does the customer.s complaint say? — _________________. 选择一项： A. He says he will write us a thank-you letter B. He says he hasn.t gotten back the monitor for repairs C. He wants to know whether we could give him a discount
— How do you calculate the fee if we ask you to move the office furniture? — _________________. 选择一项： A. We can give you a 10% discount B. Sorry, we are not available these days C. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move
The American idea of customer service is _________ each customer the center of attention. 选择一项： A. made B. to make C. make
Customers won.t find store clerks sitting around _________ . 选择一项： A. watching TV or playing cards B. to watch TV or play cards C. watching TV or to play cards
Customers often remain _________ to a business that has excellent service even if their prices are high. 选择一项： A. loyal B. loyally C. loyalty
Customer service is the service or care that a consumer receives before, during and after a purchase. It.s one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being 回答 . Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience. Top notch service will create 回答 and a returning customer, which is what we all must strive for. Excellent customer service is 回答 to businesses today. It.s a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a 回答 . Greet them in a friendly manner, whether that be via telephone, email or in person. Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not 回答 ; it.s a requirement for businesses to survive. 选自：http://marketing.about.com/od/plantutorialsandsamples/a/What-Is-Customer-Service.htm
—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs. —____________. I.ll call you tomorrow. 选择一项： A. Sorry, it.s not clear B. That sounds all right C. Sorry, we didn.t discuss about that
—Hello, this is Lucas Bowen. I.d like to order some machines. —___________. When do you need them? 选择一项： A. Sorry, I am busy B. No problem C. No, you can do it online
In business，whatever you do, do not ____ illegal benefit. 选择一项： A. chase B. choose C. challenge
When the rest of the room ______ emotional, stay cool and use logic to negotiate and close. 选择一项： A. get B. gets C. got
They wanted to ______ a discussion on economics. 选择一项： A. initiative B. initiate C. initial