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国家开放大学管理英语3.
Total Quality Management (TQM)
Total Quality Management (TQM) is a 回答
and structured approach to organizational management that seeks to improve the quality of products and services 回答
ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization 回答
may be in adherence to established standards, such as the International Organization for Standardization.s ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, 回答
schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management 回答
the customer.s point of view.
A Chinese company is going to _______ over the well-known Japanese company TOSHIBA Corporation. 选择一项： A. get B. take C. turn
I.m going to have a ________ with Mark about this issue tomorrow. 选择一项： A. speech B. sentence C. word
Then the situation _____________ worse by human error because of the lack of proper training. 选择一项： A. was B. was made C. has became
— How is everything going? — ________________, we.ve been quite busy this month and there.s been quite a lot of progress since the last inspection. 选择一项： A. You can just look B. As you can see C. Please just look around
— I.d like to take a look first at those structural support beams that were going to be put in place on the second floor. —____________, here.s your jacket and helmet, and you.d better put on these boots as well – it.s our site policy. 选择一项： A. Good B. You.re welcome C. Certainly
Who will receive pleasant reception when they try door-knocking? 回答 A. A stranger who is not living in this community and gives no notice for his/her visit. B. An offensive acquaintance who comes at any time. C. A neighbor who does good preparation and has significant project to introduce.
Which time is not appropriate for door knocking? 回答 A. Saturday afternoon. B. Monday morning. C. Thursday evening.
What does the underlined phrase “on the spot” mean? 回答 A. without delay B. at some place C. in a difficult situation
Which step should be firstly taken when you try door-knocking? 回答 A. Find a good excuse to door-knock B. Wear an official name tag C. Leave a door hanger
Why does the author say that door-knocking has become a lost art? 回答 A. It is not effective, no one will take this method any more. B. People focus on privacy increasingly, so door-knocking seems like an intrusion into other people.s lives C. It is very difficult to do door-knocking，no one knows how to do it now.
Community service is important to me because it provides me with eye-opening experiences while ______ many people. 选择一项： A. benefit B. benefitting C. benefits
One of the main benefits of community service is that it ______ a person.s character. 选择一项： A. sets B. builds C. makes
Community service is a great way to help people in their time of need. It is great to see the happiness that results ______ it. 选择一项： A. of B. in C. from
—Good morning, Volunteering Matters, how can I help you? —___________________ 选择一项： A. Good morning, I.d like to find out how I could pay online. B. Good morning, I.d like to find out how I could make an appointment. C. Good morning, I.d like to find out how I could become a volunteer.
A Chinese company is going to _______ over the well-known Japanese company TOSHIBA Corporation. 选择一项： A. get B. take C. turn
I.m going to have a ________ with Mark about this issue tomorrow. 选择一项： A. speech B. sentence C. word
Then the situation _____________ worse by human error because of the lack of proper training. 选择一项： A. was B. was made C. has became
— How is everything going? — ________________, we.ve been quite busy this month and there.s been quite a lot of progress since the last inspection. 选择一项： A. You can just look B. As you can see C. Please just look around
— I.d like to take a look first at those structural support beams that were going to be put in place on the second floor. —____________, here.s your jacket and helmet, and you.d better put on these boots as well – it.s our site policy. 选择一项： A. Good B. You.re welcome C. Certainly
Who will receive pleasant reception when they try door-knocking? 回答 A. A stranger who is not living in this community and gives no notice for his/her visit. B. An offensive acquaintance who comes at any time. C. A neighbor who does good preparation and has significant project to introduce.
Which time is not appropriate for door knocking? 回答 A. Saturday afternoon. B. Monday morning. C. Thursday evening.
What does the underlined phrase “on the spot” mean? 回答 A. without delay B. at some place C. in a difficult situation
Which step should be firstly taken when you try door-knocking? 回答 A. Find a good excuse to door-knock B. Wear an official name tag C. Leave a door hanger
Why does the author say that door-knocking has become a lost art? 回答 A. It is not effective, no one will take this method any more. B. People focus on privacy increasingly, so door-knocking seems like an intrusion into other people.s lives C. It is very difficult to do door-knocking，no one knows how to do it now.
Community service is important to me because it provides me with eye-opening experiences while ______ many people. 选择一项： A. benefit B. benefitting C. benefits
One of the main benefits of community service is that it ______ a person.s character. 选择一项： A. sets B. builds C. makes
Community service is a great way to help people in their time of need. It is great to see the happiness that results ______ it. 选择一项： A. of B. in C. from
—Good morning, Volunteering Matters, how can I help you? —___________________ 选择一项： A. Good morning, I.d like to find out how I could pay online. B. Good morning, I.d like to find out how I could make an appointment. C. Good morning, I.d like to find out how I could become a volunteer.