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国家开放大学-管理英语4
On May 27, 1995, our life was suddenly changed. It happened a few minutes past three, when my husband, Chris, fell from his horse as it jumped over a fence. Chris was paralyzed (瘫痪) from the chest down, 回答
to breathe normally. As he was thrown from his horse, we entered into a life of disability with lots of unexpected challenges. We went from the “haves” to the “have-nots”. Or so we thought.
Yet what we discovered later were all the gifts that came out of sharing difficulties. We came to learn that something 回答
wonderful
得分 0.00/2.00 分 could happen in a disaster. All over the world people cared for Chris so much that letters and postcards poured in every day. By the end of the third week in a medical center in Virginia, about 35,000 pieces of 回答
mail
得分 0.00/2.00 分 had been received and sorted. As 回答
a family
得分 0.00/2.00 分, we opened letter after letter. They gave us comfort and became a source of strength for us. We use them to encourage ourselves. I would go to the pile of letters marked with “funny” if we need a laugh, or to the “disabled” box to find advice from people in wheelchairs or even in bed living happily and 回答
successfully
得分 0.00/2.00 分. These letters, we realized, had to be shared. And so here we offer one of them to you.
What is museum? A museum is a good place to keep old and beautiful things. A museum may be a place to learn about science. A museum can be a place 回答 art of Indians or animals. What is inside a museum? Some museums have old cars and airplanes. Many museums have pictures and statues （雕像）. Others have rocks and old bones. One museum even has 回答 coal mine inside! Many cities have museums. Some very small 回答 have museums, too. Indianapolis has a 回答 children.s 得分 0.00/2.00 分 museum. Children do not have to pay to get in. Children go to the museum often. They like to look at the dinosaur bones. They see a white bear ten feet tall. They go inside an old log cabin （小木屋）. On Saturday, Indianapolis children can 回答 hear 得分 0.00/2.00 分 talks about animals and trees. They see movies.
Write a composition on My Dream Job. Your writing should include the followings. 1. position: customer service representative 2. ability: communication and customer service skills 3. reason: an expert in the product line and strong relationships with customers
— If you don.t believe in yourself, no one else will. — _____. Confidence is really important. 选择一项： A. That.s not the point B. I don.t think so C. I couldn.t agree more
Learning new things has always been a great ______ for me. 选择一项： A. motivator B. motivate C. motivation
All the _____ guests are seated in the front row. 选择一项： A. distinguishing B. extinguishing C. distinguished
______ the importance of English, we should put more effort into it and try to learn it well. 选择一项： A. Given B. Giving C. Gave
Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute. 选择一项： A. treated B. viewed C. known
_____the deepening of China.s economic reforms, there is greater cooperation and interdependence between the private and the public sector. 选择一项： A. With B. As well as C. For the sake of
______ clearly communicate with and actively listen to employees is essential to improve their performance. 选择一项： A. Be able to B. Being able C. Being able to
The reason _____ he was absent from class yesterday was that he was ill and hospitalized. 选择一项： A. for B. why C. that
Vision and Execution: Two Sides of a Successful Strategy A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect, it has no real value. There are several keys to successful implementation. First, people directly involved in executing the strategy must be included in the planning process. Strategic planning is no longer a top-down directive. Without the input and feedback of the people responsible for executing on the strategy, a seemingly solid strategy is likely to fall apart when implementation is attempted. The next key to successful implementation is clearly communicating the strategy to the whole company. The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward, and not simply the leadership.s latest idea. Without clear communication, employees lack a sense of ownership and clarity of purpose. When a strategy is not understood or embraced, it usually results in misunderstanding and uneven commitments to implementation. Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely. 操作提示：正确选T，错误选F。 1. The final goal of the strategic planning process is a strategic plan.回答 2. A strategic plan is valuable if it is executed.回答 3. There are four keys to successful implementation.回答 4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy.回答 5. Leadership.s idea determines all.回答
The Right Way to Motivate Employees It.s important for a CEO to be passionate and enthusiastic, but there.s a line of professionalism that must always be maintained. According to a report from the technology website Venture Beat, PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn.t have the passion to use the products they work for. According to the website, part of the leaked letter reads: “It.s been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app, and others didn.t even remember their PayPal passwords. That.s unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available. That.s the only way we can make them better, and better.” “In closing, if you are one of the folks who refused to install the PayPal app or if you can.t remember your PayPal password, do yourself a favor, go and find something that will connect with your heart and mind elsewhere.” While not obvious at first, the letter reveals a problem of morale and culture at PayPal. As an executive, you certainly want your employees to use and promote your products. However, when faced with a situation where staff isn.t embracing what they make, you need to investigate the root of the problem -- not threaten. When faced with internal problems, good executives start by asking “why”. They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it. Sending out a one-sided note about the problem is not leading, it.s retreating. Leadership starts by listening. Good executives need to get out among the staff and ask questions and listen without judgment or reaction. The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection. At the end of the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it? Marcus should have focused on three questions: • Why are you not using the app? • What is it that we can do to ensure you use our app? • What do you need from me? 操作提示：正确选T，错误选F。 1. A CEO only needs to be passionate and enthusiastic.回答 2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords.回答 3. “A one-sided note” refers to the root of PayPal.s problem.回答 4. When faced with internal problems, good executives find the root of a problem in their executive team first.回答 5. Good executives need to give feedback immediately when they are listening to the staff.回答
Write about an event based on the following information. You may need the 5Ws and 1H elements. Titanic 31 May 1911 She was launched The largest ship afloat; with a gross tonnage of 46,328 tons 10 April 1912 maiden voyage from Southampton to New York at 11:40 p.m. on Sunday 14 April 1912 hit an iceberg; badly damaged 2227 passengers and crew on board at 2:20 a.m. on Monday 15 April 1912 sank 1522 were drowned; 705 escaped At dawn on 15 April 1912 Some of the survivors were picked up The Cunard liner Carpathia heard the wireless distress calls
—_____________ — I.d like to have this film developed. 选择一项： A. What.s it? B. May I help you? C. What do you want?
What is museum? A museum is a good place to keep old and beautiful things. A museum may be a place to learn about science. A museum can be a place 回答 art of Indians or animals. What is inside a museum? Some museums have old cars and airplanes. Many museums have pictures and statues （雕像）. Others have rocks and old bones. One museum even has 回答 coal mine inside! Many cities have museums. Some very small 回答 have museums, too. Indianapolis has a 回答 children.s 得分 0.00/2.00 分 museum. Children do not have to pay to get in. Children go to the museum often. They like to look at the dinosaur bones. They see a white bear ten feet tall. They go inside an old log cabin （小木屋）. On Saturday, Indianapolis children can 回答 hear 得分 0.00/2.00 分 talks about animals and trees. They see movies.
Write a composition on My Dream Job. Your writing should include the followings. 1. position: customer service representative 2. ability: communication and customer service skills 3. reason: an expert in the product line and strong relationships with customers
— If you don.t believe in yourself, no one else will. — _____. Confidence is really important. 选择一项： A. That.s not the point B. I don.t think so C. I couldn.t agree more
Learning new things has always been a great ______ for me. 选择一项： A. motivator B. motivate C. motivation
All the _____ guests are seated in the front row. 选择一项： A. distinguishing B. extinguishing C. distinguished
______ the importance of English, we should put more effort into it and try to learn it well. 选择一项： A. Given B. Giving C. Gave
Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute. 选择一项： A. treated B. viewed C. known
_____the deepening of China.s economic reforms, there is greater cooperation and interdependence between the private and the public sector. 选择一项： A. With B. As well as C. For the sake of
______ clearly communicate with and actively listen to employees is essential to improve their performance. 选择一项： A. Be able to B. Being able C. Being able to
The reason _____ he was absent from class yesterday was that he was ill and hospitalized. 选择一项： A. for B. why C. that
Vision and Execution: Two Sides of a Successful Strategy A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect, it has no real value. There are several keys to successful implementation. First, people directly involved in executing the strategy must be included in the planning process. Strategic planning is no longer a top-down directive. Without the input and feedback of the people responsible for executing on the strategy, a seemingly solid strategy is likely to fall apart when implementation is attempted. The next key to successful implementation is clearly communicating the strategy to the whole company. The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward, and not simply the leadership.s latest idea. Without clear communication, employees lack a sense of ownership and clarity of purpose. When a strategy is not understood or embraced, it usually results in misunderstanding and uneven commitments to implementation. Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely. 操作提示：正确选T，错误选F。 1. The final goal of the strategic planning process is a strategic plan.回答 2. A strategic plan is valuable if it is executed.回答 3. There are four keys to successful implementation.回答 4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy.回答 5. Leadership.s idea determines all.回答
The Right Way to Motivate Employees It.s important for a CEO to be passionate and enthusiastic, but there.s a line of professionalism that must always be maintained. According to a report from the technology website Venture Beat, PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn.t have the passion to use the products they work for. According to the website, part of the leaked letter reads: “It.s been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app, and others didn.t even remember their PayPal passwords. That.s unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available. That.s the only way we can make them better, and better.” “In closing, if you are one of the folks who refused to install the PayPal app or if you can.t remember your PayPal password, do yourself a favor, go and find something that will connect with your heart and mind elsewhere.” While not obvious at first, the letter reveals a problem of morale and culture at PayPal. As an executive, you certainly want your employees to use and promote your products. However, when faced with a situation where staff isn.t embracing what they make, you need to investigate the root of the problem -- not threaten. When faced with internal problems, good executives start by asking “why”. They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it. Sending out a one-sided note about the problem is not leading, it.s retreating. Leadership starts by listening. Good executives need to get out among the staff and ask questions and listen without judgment or reaction. The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection. At the end of the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it? Marcus should have focused on three questions: • Why are you not using the app? • What is it that we can do to ensure you use our app? • What do you need from me? 操作提示：正确选T，错误选F。 1. A CEO only needs to be passionate and enthusiastic.回答 2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords.回答 3. “A one-sided note” refers to the root of PayPal.s problem.回答 4. When faced with internal problems, good executives find the root of a problem in their executive team first.回答 5. Good executives need to give feedback immediately when they are listening to the staff.回答
Write about an event based on the following information. You may need the 5Ws and 1H elements. Titanic 31 May 1911 She was launched The largest ship afloat; with a gross tonnage of 46,328 tons 10 April 1912 maiden voyage from Southampton to New York at 11:40 p.m. on Sunday 14 April 1912 hit an iceberg; badly damaged 2227 passengers and crew on board at 2:20 a.m. on Monday 15 April 1912 sank 1522 were drowned; 705 escaped At dawn on 15 April 1912 Some of the survivors were picked up The Cunard liner Carpathia heard the wireless distress calls
—_____________ — I.d like to have this film developed. 选择一项： A. What.s it? B. May I help you? C. What do you want?