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题目内容
（国家开放大学婚姻家庭法学）
Which of the following statements promotes goodwill by using courteous words?
A. I want my money back because you didn’t send the product I requested.
B.You made an error on my financial statement.
C.Perhaps you overlooked last month.s statement, as your account is past due.
A. I want my money back because you didn’t send the product I requested.
B.You made an error on my financial statement.
C.Perhaps you overlooked last month.s statement, as your account is past due.
参考答案